Product Use & Care



1. How should I care for my PANDORA Jewellery?

2. How should I clean my PANDORA Jewellery?

3. How should I clean my PANDORA leather?

4. How should I clean my jewellery with Cultured Freshwater Pearls?

5. How should I store my PANDORA jewellery?

6. What is PANDORA Rose™?

7. Is PANDORA Rose™ the same as Rose Gold?

8. How do I clean my PANDORA Rose™ jewellery?

9. What is PANDORA Shine™?

10. What is gold-plated jewellery?

11. Is gold-plated real gold?

12. Does gold-plated jewellery fade?

13. How long does gold-plated jewellery last?

14. How do I clean PANDORA Shine™?




1. How should I care for my PANDORA Jewellery?

We recommend that customers remove jewellery before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewellery. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish. Quick tip: Make sure your jewellery is the last thing you put on and the first thing you take off.
Back to top


2. How should I clean my PANDORA Jewellery ?

Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewellery. Toothbrushes are ideal for cleaning jewellery with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewellery in clean water. This particular cleaning method should not be used to clean jewellery with cultured freshwater pearls (see Cultured Freshwater Pearls for more details).

POLISH frequently with a soft polishing cloth to maintain the shine. A polishing cloth won’t remove scratches, so it’s important that you protect your jewellery as we mention. You can purchase polishing cloths and care kits from your local PANDORA store.

SHADE freshwater cultured pearls and leather from direct sunlight or strong lighting for long periods of time, to prevent fading.

HANDLE jewellery with love and care, especially freshwater cultured pearls, mother of pearl, glass charms and charms made entirely of a stone (with a metal core). Be extra careful not to drop them on the floor or knock them against hard surfaces as this could hurt their delicate structures.

REMOVE jewellery prior to swimming, bathing and doing sports or other physical activity.

LIMIT CONTACT with make-up, creams, perfume and lotions.

AVOID silver dips, polishing liquids, ultrasonic cleaning and strong chemicals.

TAKE CARE of the hidden silicone grips that some designs feature to keep jewellery fixed in perfect position. They are sensitive, so don’t use the dips and chemicals we mention above or expose them to extreme hot or cold temperatures. This could weaken the silicone’s gripping ability.

GET AN ANNUAL SERVICE: If you wear your jewellery a lot, it’s a good idea to take it to a goldsmith at least once a year so they can check the clasps, mountings and soldered details.
Back to top


3. How should I clean my PANDORA leather?

For leather: For daily cleaning, simply wipe the leather gently with a soft, dry cloth. Stains should be removed immediately before they soak in or dry – use a mild professional cleaner (without chemicals) or a mild soap such as soap flakes or saddle soap. Create suds in a bowl and apply the suds to a soft, lint-free cloth, then wipe the leather. Afterwards, wipe the leather with a dry cloth and add a leather conditioner to protect it further. Remember to keep leather out of direct sunlight.
Back to top


4. How should I clean my jewellery with Cultured Freshwater Pearls?

Cultured freshwater pearls cannot withstand silver polish. Do not use a silver-polishing cloth as it may dull your pearls. Instead we recommend mild soap mixed with lukewarm water. Use your fingers to gently clean your jewellery. Do not use a brush. Pat dry and lay flat until completely dry.

Your authorized PANDORA retailer is happy to offer jewellery cleaning services tailored especially for your PANDORA products.
Back to top


5. How should I store my PANDORA jewellery?

Your PANDORA jewellery should be stored away from natural sunlight and heat, in a protective (lined) jewellery box or a tarnish-resistant pouch (not currently available in all PANDORA stores. Please see retailer for more detail). It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as bin liners as they contain sulphur compounds, which will make sterling silver tarnish faster. Do not store your jewellery in the bathroom.

Please note that our PANDORA gift boxes are not made for long-term storage as they are not airtight.
Back to top


6. What is PANDORA Rose™?

Our PANDORA Rose™ Collection features best-selling classics as well as exciting new designs crafted in a unique metal blend: PANDORA Rose™.
Back to top


7. Is PANDORA Rose™ the same as Rose Gold?

No, the unique PANDORA metal blend consists mainly of copper and silver. The jewellery pieces are encased in a layer of 14kt rose gold plating in order to prevent oxidation from occurring and to provide the pieces with a warm and romantic pink color.
Back to top


8. How do I clean my PANDORA Rose™ jewellery?

These innovative products deserve special care. Maintain the beautiful shine and unique finish by polishing PANDORA Rose™ products with a chemical free soft cloth. Dampen the cloth in lukewarm water, adding a small amount of mild soap, and rub gently on jewellery. Rinse with clean water and pat dry with a soft cloth.

If jewellery is particularly dirty, soak for 5 to 10 minutes. Use of silver polishing liquids, silver dips, ultrasonic cleaning and a tumbler should be avoided.

PANDORA polishing cloths with cleaning compound are not recommended for PANDORA Rose™ jewellery. Do not expose the jewellery to harsh chemicals, perfumes, lotions, and remove jewellery prior to bathing or swimming.

Please note that the warm pink-hued color may intensify with age due to tarnishing, adding to the jewellery’s beautiful, vintage appeal. It is normal for the finishing to wear off over time. PANDORA’s warranty does not cover this wear and tear.
Back to top


9. What is PANDORA Shine™?

PANDORA Shine™ is crafted from sterling silver and encased in a layer of 18k gold plating. Made with the same high-quality craftsmanship standards as other PANDORA collections, the new PANDORA Shine™ jewellery is brought to life with a combination of electroplating – a traditional artisan technique – and modern technology that sees a sterling silver core coated with palladium, before being topped with a final layer of deep, rich 18k gold.
Back to top


10. What is gold-plated jewellery?

PANDORA Shine™ jewellery is made from 18k gold-plated sterling silver. It is different to our solid 14k gold but can be styled together with all of PANDORA metals: 14k gold, sterling silver and PANDORA Rose™.
Back to top


11. Is gold-plated real gold?

Yes – gold plating means that a layer of genuine gold has been coated on top of a different metal. PANDORA uses 18k gold plated on top of a base of sterling silver. Many other companies uses gold plating on a brass base resulting in a product that may be lower in price but also inferior in quality.
Back to top


12. Does gold-plated jewellery fade?

While the exact life expectancy of gold plating depends on how the jewellery is treated, the 18k gold plating on PANDORA Shine™ jewellery will last for many years provided the care instructions are followed.
Back to top


13. How long does gold-plated jewellery last?

With proper care and maintenance, the plating will last a long time. However, it is impossible to put an exact time on this, as it depends on how the jewellery is worn and the care exhibited. Typically, jewellery pieces such as rings and charms are subjected to more wear and tear than earrings and necklaces, so the plating may naturally wear off faster on these items.
Back to top


14. How do I clean PANDORA Shine™?

Polish frequently with a soft polishing cloth to maintain the shine. Clean with a soft brush and soapy water or a jewellery cleaner suitable for plated jewellery. Store jewellery separately and keep it away from abrasive surfaces. Remove prior to swimming, bathing and doing sports. Limit contact with make-up, creams, perfume and lotions. Avoid silver dips, polishing liquids, ultrasonic cleaning and strong chemicals.
Back to top