Version 1.0, last updated April 22, 2024

Please read these Terms carefully. By participating in the My Pandora rewards program, you agree to be bound by these Terms and all terms incorporated by reference.

1. SCOPE AND APPLICATION

1.1. These Terms apply to your participation in the My Pandora rewards program (“My Pandora” or the “Program”) operated by Pandora A/S, (“Pandora”, “we”, “us” or “our”) and its affiliate, Pandora Jewelry Ltd. By applying for membership in My Pandora, you agree to be bound by these Terms. The latest version of these Terms is always available at https://ca.pandora.net/en/conditions-mypandora/conditions-mypandora.html. Participation in the program and its benefits are offered at the sole discretion of Pandora.

1.2. These Terms will apply in addition to our general e-commerce Terms of Use, applicable to https://ca.pandora.net (the “Pandora Website” or the “Site”) and available at Terms and Conditions (pandora.net).

1.3. Please read these Terms carefully. These Terms contain important information about your rights and obligations in the program. My Pandora is provided by Pandora, which is solely responsible for the Terms of the program. Pandora may modify, add or delete any of these Terms, benefits or rewards, in whole or in part, or otherwise end this program, at any time, with or without notice, even though such changes may affect the value of points already accumulated and/or the time for redemption.

1.4. My Pandora accounts, benefits, rewards and points are only valid for use in Canada. As a member of My Pandora, you can earn points that qualify you for different tier levels and allow you to redeem benefits, offers and services as well as receive invitations for special promotions organized by Pandora or Pandora’s partners and affiliates. You can find more information about benefits and offers in Section 3 below or through your My Pandora membership account accessed via https://ca.pandora.net/en/join-mypandora.

1.5. Membership in My Pandora is limited to individuals that are acting in a personal capacity and are at or above the age of majority in their jurisdiction. By joining My Pandora, you confirm that you have reached the age of majority and Pandora reserves the right to request written confirmation of such.

1.6. Your membership is for personal use only, non-transferable and subject to acceptance of these Terms as well as any other rules, regulations, policies and procedures adopted by Pandora and accepted by you upon participating in or redeeming offers and benefits or by making purchases and engaging in other related services. We may, in our sole discretion, refuse any applications or terminate a membership and/or cancel or reduce points at any time if we consider your transactions to be excessive and/or are for commercial purposes or subject to onward sale, delivery or profit.

1.7. Pandora reserves the right to approve, deny, or revoke participation in the program to any individual for any non-discriminatory reason whatsoever. Participation includes earning points, redeeming rewards, and any other benefits associated with the program. Enrollment becomes effective and acceptance of these Terms begins when you enroll in the program. Purchases made prior to enrollment are not eligible for earning points or rewards.

3.1. The My Pandora program is a tier-based program determined by the number of points a member has earned on eligible purchases and through qualifying activities, beginning on the date the member enrolls in the program. There are three tiers of My Pandora membership: Pink, Silver and Gold. Achieving Silver or Gold status requires a minimum spend per year, as explained below. All membership tiers enjoy a variety of benefits made available by Pandora in its sole discretion from time to time (“Benefits”). Benefits may vary by tier and some tiers may have more Benefits than others.

3.1.1. Pink Tier: As a Pink member, you will earn points in accordance with 3.8 below. In addition to earning points, you will be eligible for a Welcome Gift as described in 3.4. You will also be able to keep track of your jewelry sizes, create a wish list and keep track of all of your orders.

3.1.2. Silver Tier: As a Silver member, you will be entitled to all of the benefits available to Pink members. In addition, a Silver member will be able to pay for purchases with points, will receive Jewelry cleaner sets at a 50% discount, and will also receive a Birthday treat, as described in 3.6 below.

3.1.3. Gold Tier: As a Gold member, you will be entitled to all of the benefits available to Pink and Silver members. In addition, a Gold member will receive one Jewelry cleaner set free of charge and will also receive a Gold reward each year of their membership as described in 3.7 below.

3.2. The type, timing and availability of any Benefits, special offers, sneak peeks, pre-sale invites, personalized member offers, points campaigns, sweepstakes, and experiences will be determined by Pandora in its sole discretion.

3.3. Pandora may, in its sole discretion, alter, limit, or modify the tier rules, regulations, benefits, eligibility for membership, or any other feature of a particular tier or may terminate a particular tier at any time in its sole discretion, without prior notice except as expressly set out in these Terms or required by applicable law.

3.4. Welcome Gift

3.4.1. A 10% discount on your next purchase of Pandora jewelry (“10% Welcome Gift”) will be available in your account three calendar days after your My Pandora account is created.

3.4.2. The 10% Welcome Gift can be used both in Participating Stores and online. No minimum purchase required

3.4.3. The 10% Welcome gift is valid for 30 calendar days from the date of issue and cannot be used in conjunction with other discounts or vouchers. The Welcome Gift is single-use and non-transferrable.

3.4.4. The 10% Welcome gift cannot be applied towards shipping costs, taxes, or purchases of gift cards, 14K gold, last chance/sale items, and Pandora Lab-grown Diamonds or Pandora Essence collections.

3.4.5. In case of an online purchase, if Pandora cannot fulfil the entire purchase to which the 10% Welcome Gift has been applied, the 10% Welcome Gift will be reissued with a new 30 calendar days expiration period. If you return the entire purchase to which the 10% Welcome Gift has been applied, it will be reissued with a new 30 calendar days expiration period. However, if the purchase to which the 10% Welcome Gift was applied is partially returned or partially fulfilled, the Welcome Gift will not be reissued.

3.5. Communications and exclusive offers

3.5.1. As a member, you will benefit from exclusive sneak peeks, pre-sale invites, personalized member offers, and points campaigns.

3.5.2. Subject to your consent, you will be informed and reminded of the My Pandora benefits (such as your points balance and their validity period so you can use points before they expire) and any Member exclusives via the email address attached to your account.

3.5.3. The Pandora Jewelry Cleaner Set will be available for Silver members to purchase at a 50% discount valid for use up to three times per year. The Jewelry Cleaner Set 50% discount can be used in Participating Stores and online ).

3.5.4. One Jewelry Cleaner Set will be available for Gold members free of charge once per membership, when you become a Gold member for the first time (Note: this Jewelry Cleaner offer is not renewable and will therefore only be valid once in a lifetime even if the Gold status is renewed). Following that, Gold members may purchase additional Jewelry Cleaner Sets at 50% off, valid for use up to three times per year. The Jewelry Cleaner Set can be redeemed in Participating Stores or online.

3.6. Birthday Treat

3.6.1. The Birthday Treat will be available for Silver and Gold members who provide their birthdates. Those Silver members will receive a 10% off voucher Birthday Treat and those Gold members will receive a 15% off voucher Birthday Treat.

3.6.2. If you provide your birthdate, the Birthday Treat will be available in your account on your first birthday after you join and every year thereafter while you are a member. The Birthday Treat can be used in Participating Stores and online. There is no minimum purchase required.

3.6.3. The Birthday Treat cannot be applied to shipping costs, taxes, or purchases of gift cards, 14K gold, last chance/sale items, and Pandora Lab-grown Diamonds or Pandora Essence collections.

3.6.4. The Birthday Treat is valid for 30 calendar days from the date of issue and cannot be used in conjunction with discounts or other vouchers. The Birthday Treat is single-use and non-transferrable.

3.6.5. If Pandora cannot fulfill the entire online purchase to which the Birthday Treat has been applied, the Birthday Treat will be reissued with a new 30 calendar days expiration period. If you return the entire purchase to which the Birthday Treat has been applied, the Birthday Treat will be reissued with a new 30 calendar days expiration period. However, if the purchase that used the Birthday Treat is partially returned or fulfilled, the Birthday Treat won’t be reissued.

3.7. Gold reward

3.7.1. The Gold Reward is available for Gold members only.

3.7.2. The Gold Reward gives 20% off and double points on a single purchase. First, we calculate 20% off and then double points will be applied based on the remaining balance.

3.7.3. The Gold Reward will be available in your account 90 days after you become a Gold member (including upgrade or requalification) and will be issued every 12 months from the date your Gold membership is initially activated, provided you retain Gold membership status.

3.7.4. The Gold Reward can be used in Participating Stores and online. Your Gold Reward must be redeemed within one transaction and is non-transferrable.

3.7.5. The Gold Reward does not apply to shipping costs, taxes, or purchases of gift cards, 14K gold, last chance/sale items, and the Pandora Lab-grown Diamonds or Pandora Essence collections. Double points not valid on gift card purchases, purchases made with points, taxes, or shipping costs.

3.7.6. The Gold Reward is valid for 30 calendar days from the date of issue and cannot be used in conjunction with discounts or any other vouchers.

3.7.7. If Pandora cannot fulfill the entire online purchase to which the Gold Reward has been applied, the Reward will be reissued with a new 30 calendar days expiration period. If you return the entire purchase to which the Gold Reward has been applied, the Reward will be reissued with a new 30 calendar days expiration period. However, if the purchase to which the Gold Reward was applied is partially returned or partially fulfilled, the Reward won’t be reissued.

3.8. Earning points

3.8.1. As a My Pandora member, you can earn points when you make purchases (either online or in Participating Stores). You may also receive other benefits, as outlined in these Terms, by engaging with us through sweepstakes and contests, voting on our products, sharing your reviews, participating in customer surveys, and through other engagements from time to time.

3.8.2. The terms and conditions for customer surveys and special opportunities will be disclosed at the time of the survey or offer. Please check those terms and conditions carefully, as there may be important conditions or limitations (such as blackout periods, point limitations or exclusions). Availability of any special offer is subject to change without notice, at Pandora’s sole discretion. We reserve the right to alter program benefits and special offers or opportunities based on purchase activity, volume and type of purchase, geographic location, program participation or other information provided by the account holder.

3.8.3. You earn points on all purchases from Participating Stores and online, including discounted products (but only on the value of the product after the discount, not before), excluding shipping, taxes, purchases of gift cards, and the portion of any purchase paid for with preexisting points. Points are earned on purchases paid for with gift cards, credit/debit card or cash. If a purchase is partially made with points, you will only earn points on what you paid by gift card, credit/debit card or cash, not on the portion of the purchase paid for with points.

3.8.4. You will earn 1 point for every C$ 1.00 spent on new purchases registered with your My Pandora membership account. New purchases are any purchases of goods and/or services made by you, plus applicable taxes and shipping and handling charges, minus any returns, refunds or credit adjustments, with the total amount rounded to the nearest CAD. Also you do not earn points for the amount of any coupon, discount, or merchandise credit applied to purchases, or the value of any Reward being redeemed.

3.8.5. To earn points when purchasing in our Participating Stores:

3.8.5.1. present the QR code from your My Pandora emails to the store staff at the time of purchase;

3.8.5.2. present the QR code from your My Pandora account at the time of purchase; or

3.8.5.3. provide your email address to the store staff at the time of purchase

3.8.5.4. Points will automatically appear in your account upon purchase as “pending” and those points will be confirmed and available for use 30 calendar days from the date of purchase.

3.8.6. To earn points when purchasing online: sign-in to your My Pandora account online with your e-mail address and password prior to check-out to ensure purchases are properly registered and qualify for points. Points earned through online purchases will automatically appear in your My Pandora account as “pending” and those points will be confirmed and available for use 30 calendar days from the date of purchase.

3.8.7. If your annual purchase amount exceeds C$ 10,000, you will not earn any more points for the year. Earnings will resume at the start of the following 12-month period.

3.8.8. Earned points will expire after 12 months of inactivity on your My Pandora account as set forth in Section 3.10 below.

3.8.9. Points may not be earned or claimed for transactions made prior to becoming a My Pandora member or on unauthorized or fraudulent purchases.

3.8.10. If you return products or your order was canceled, you will not earn points on that purchase. This may result in pending or accrued points being revoked and your account having a negative points balance. If that returned or cancelled purchase was made using mixed payment methods, the order of refund will be prioritized as follows: (a) cash, (b) credit/debit card, (c) gift card, (d) points credited back to your My Pandora account. If you paid with a voucher, subject to any other provision in these Terms, the voucher will not be re-issued nor otherwise reimbursed. Any points

3.9. Redeeming Points

3.9.1. Points, offers and benefits can be redeemed both online through your My Pandora account and in Participating Stores. Points are redeemed differently in Participating Stores and online, as described below.

3.9.2. The ‘Pay With Points’ benefit is available for Silver and Gold members. You cannot pay with points if you are a Pink member. If you are a Pink member, your points status will appear as ‘pending’ until you level up to Silver or Gold.

3.9.3. When paying with points, 40 points equal C$1.00. General rounding rules apply – any purchase amount that is paid with points will be rounded to the nearest full point value (e.g., C$ 24.30 will be rounded to 24 points, whereas C$ 24.80 will be rounded to 25 points).

3.9.4. If the value of the points you have available is less than the total amount of the order, you will have to pay the remaining balance with another authorized payment method. When paying with points, older points are automatically applied first.

3.9.5. Redeeming Points in Participating Stores.

3.9.5.1. When paying with points in store, you may only redeem points in increments of two (2). For example, if you have 95 points in your account, you may only redeem 94 points in store, leaving 1 point in your account which will be rolled over into any new point accrual.

3.9.5.2. You may choose how many points you wish to spend on any given transaction, whether it be all of the available points in your account or some other amount, provided they are spent in increments of two (2).

3.9.6. Redeeming Points Online.

3.9.6.1. When paying with points online, there is no minimum requirement for redeeming your points. For example, if you have 95 points in your account, you may redeem all 95 points, leaving zero balance in your account until you accrue new points.

3.9.6.2. You cannot use fewer points than what is available in your account at the time of purchase. That means your entire point balance will be applied to your purchase if you decide to pay with points and any remaining points not used to cover the purchase price will remain in your account.

3.9.7. Points can be used to pay for products, shipping costs and tax. However, points cannot be used to purchase gift cards.

3.9.8. Points will first be applied to shipping & shipping tax, product and then product tax.

3.9.9. Points cannot be exchanged for cash and are non-transferable. Points cannot be assigned, inherited nor pledged.

3.9.10. Points may be used in conjunction with discounts and promotions.

3.9.11. If you make a purchase without being logged into your My Pandora account online or without identifying yourself as a My Pandora member in the Participating Store, you can contact us as described below at Contact Support (pandora.net) within 30 days from the purchase date to claim your points and link them to your account. To claim your points, you will need to provide your name, email address and receipt/proof of purchase. Once you claim your points, it will take up to 2 business days for the points to appear as pending in your account.

3.9.12. You are solely liable for any applicable federal, provincial or local sales, use, or other taxes arising out of the accrual or use of points. Consult your tax advisor concerning any tax consequences that may arise from your participation in the program.

3.9.13. Points spent on purchases which are subsequently cancelled or returned will be returned to your points balance.

3.10. Points Inactivity/Points Expiry

3.10.1. All earned points will expire after 12 months of inactivity on your My Pandora account. Your My Pandora account becomes “inactive” if you have not earned or redeemed points for 12 consecutive months.

3.10.2. Simply logging into your account, modifying your profile, or taking any other actions besides (i) earning points through qualifying purchases as set forth in Section 3.8 or (ii) paying with points as set forth in Section 3.9 is not considered “activity”.

3.10.3. Equal value returns do not qualify as “activity” for purposes of this section, however, exchanges for items of greater value will count as activity (e.g., if you return an item priced at C$ 30 and exchange for an item priced at C$ 35, you will earn points for that C$ 5 additional spend and such will be counted as activity on your account).

3.10.4. Points added to your account resulting from a “Request Credit” in which Customer Service credits your account with points earned for a past qualifying purchase will be considered “activity” for purposes of this section. However, points added to your account by Customer Service as an “appeasement”, i.e. to remedy a customer service issue, will not count as activity for purposes of this section.

3.11. Leveling up from Pink to Silver

3.11.1. Leveling up from Pink to Silver requires the following:

3.11.1.1. Completing your My Pandora account profile by answering the preference questions (i.e. preferred metal, preferred store and birth month/day) allowing us to further personalize your membership experience; and

3.11.1.2. Making at least one purchase of any value. Purchases made prior to completing your sign up to My Pandora will not count towards this purchase requirement.

3.12. Leveling up from Silver to Gold

3.12.1. Leveling up from Silver to Gold requires you to spend C$ 400 or more within a 12-month period (the “Gold Threshold”). If you return a purchase, the returned amount will be deducted from and not counted toward to the Gold Threshold.

3.12.2. Purchases or portions of purchases made with points will not count towards the Gold threshold.

3.12.3. You will be downgraded from Gold to Silver (a) if you purchase less than C$ 400 within 12 months from the date you first leveled up to Gold or (b) if any return(s) you make cause your 12-month purchase total to drop below C$ 400.

3.12.4. You can skip Silver and level up from Pink to Gold directly if you fulfill the criteria to level up from both Pink and Silver tiers.

3.12.5. Pink tier members who are or become Pandora Credit Card holders and (i) have completed the My Pandora onboarding (i.e. completed profile and answered questions) and (ii) have matching email addresses registered to both their My Pandora and Pandora Credit Card profiles as set forth in Section 2.2 above, will be automatically upgraded from Pink to Gold within 3 business days. While maintaining Gold status is not conditioned upon remaining a Pandora Credit Card holder, you must fulfill the criteria set forth in Section 3.11.3 to keep Gold status, otherwise you will be downgraded to Silver.

4. CHANGES, TERMINATION OR EXPIRY OF THESE TERMS

You may, at any time, terminate your My Pandora membership by deleting your account at the following link Privacy Web Form (onetrust.com) or by contacting us using the information below. Please note that by deleting your account:

4.1.1. you will lose all your My Pandora benefits and accrued rewards including the ability to continue earning points for new purchases. Any previously-earned points will be invalidated immediately;

4.1.2. your personal information – including your history, profile details and preferences – will be processed in accordance with our Pandora Privacy Policy; and

4.1.3. you will only be able to use the guest check-out option when shopping online.

4.2. Pandora may, at any time and in its sole discretion, terminate points and terminate, modify, withdraw, suspend, supplement, limit or discontinue the My Pandora rewards program, any portion of these Terms, offers, benefits and associated FAQs. Orders and purchases that have been made prior to such termination and for which points have been used shall remain unaffected. Pandora will inform members by email three months prior to the termination of the program and one month before discontinuation of a reward benefit. Modifications will take effect immediately upon publication of such changes online. Continued participation in the My Pandora rewards program following such changes constitutes your agreement to be bound by the modified Terms.

4.3. Pandora reserves the right to terminate your membership, or suspend your account, for good cause. Good cause includes but is not limited to the following, at Pandora’s sole discretion:

4.3.1. you have not used your account (to earn points or redeem rewards) for 5 years. Other activity, such as updating your profile, shall not suffice as “using” your account for the purposes of this Section;

4.3.2. Pandora knows or suspects that the use of your account is unauthorized, fraudulent or otherwise unlawful;

4.3.3. you provide false data;

4.3.4. any behaviour relating to the programme or Pandora that involves theft, misconduct, abusive or offensive behaviours, or relates to supplying false or misleading information; or

4.3.5. you breach any of these Terms.

5. PERSONAL DATA AND MARKETING

5.1. All information provided by the account holder will be handled in accordance with the Pandora Privacy Policy. All purchases made on our website are subject to our Terms and Conditions/Terms of Use found at https://help.pandora.net/ca/s/terms-conditions?language=en_CA. In the event that any website Terms and Conditions/Terms of Use conflict with these program Terms, the program Terms will control.

5.2. We will process your personal data for the purpose of providing you with the services under the program, including managing your purchases, verifying your status as a Pandora Credit Card holder, if applicable, providing your personalized offers and benefits, registering earned and used points, managing your My Pandora online account and to provide you with personalized content and messaging necessary for the provision of the core services of the program.

5.3. You have the right to access and correct your data, request their deletion, or exercise your right to limit the processing of your data. You can also exercise your right to data portability and define directives concerning the fate of your data after your death in accordance with applicable privacy laws.

5.4. To exercise your rights, learn more about how Pandora process your personal data or if you have any questions about the processing of your personal data, please see our Pandora Privacy Policy.

5.5. All title and intellectual property rights in and to any content that is accessed, viewed, streamed, or downloaded from the website remains the sole and exclusive property of Pandora or its licensor, and use of such content is subject to the restrictions imposed by these Terms as well as applicable copyright and other intellectual property laws and treaties. Content may not be used in a manner that exceeds the specific rights granted and individuals are strictly prohibited from copying, modifying, selling, re-licensing or distributing content. Account holders agree that they will not circumvent, or attempt to circumvent, any technology or methods used by Pandora or its licensors to prevent the unauthorized reproduction or distribution of content accessible via the program.

6. LIMITATION OF LIABILITY

Nothing in this provision shall limit the company’s liability towards consumers in ‎‎Quebec, Canada, with respect to the consequences of its own acts or the acts ‎of ‎its representatives, which is prohibited under Quebec’s Consumer Protection ‎Act ‎‎(CQLR C P-40.1) and to the extent that it is ‎prohibited by law, the exclusions ‎hereunder do not apply to Quebec ‎consumers. The limitations of liability and ‎disclaimers of warranty below ‎otherwise apply to the fullest extent permitted ‎by applicable law. ‎You acknowledge and agree that, to the maximum extent ‎permitted by law, the entire risk arising out of your membership remains with you. ‎Neither company, their affiliates, nor any other party involved in creating, ‎producing, or delivering the membership will be liable for any incidental, special, ‎punitive, exemplary, or consequential damages, including lost profits, loss of ‎data or loss of goodwill, service interruption, computer damage or system ‎failure or the cost of substitute products or services,

7. DISPUTE RESOLUTION INCLUDING BINDING ARBITRATION

7.1. The provisions set out in this Section 7 are prohibited by Quebec’s Consumer Protection Act (CQLR C P-40.1) and therefore do not apply for Quebec consumers. To the extent permitted by applicable law, you and Pandora agree that any controversy or claim arising out of or relating to the Site, use of the Site, these Terms and/or the Privacy Policy shall be settled by binding arbitration in a location determined by the arbitrator as set forth herein (provided that such location is reasonably convenient for you in your hometown area), or at such other location as may be mutually agreed upon by both Pandora and you, in accordance with the applicable procedural rules set forth in the then prevailing Comprehensive Arbitration Rules and Procedures of JAMS (“JAMS Rules and Procedures”), and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The JAMS Rules and Procedures are available at www.jamsadr.com or by calling (800) 352-5267. The arbitrator shall be selected pursuant to the JAMS Rules and Procedures. Alternatively, you may assert your claims in small claims court in accordance with the terms of this Agreement if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. The arbitrator shall apply Maryland law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law. If you initiate arbitration against Pandora, you will not be responsible for professional fees for the arbitrator’s services or any other JAMS fees. If Pandora initiates arbitration against you, Pandora will pay for the arbitrator’s services and any other JAMS fees associated with the arbitration. If any part of this arbitration provision is deemed to be invalid, unenforceable or illegal (other than that claims will not be arbitrated on a class or representative basis), or otherwise conflicts with the rules and procedures established by JAMS, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, the portion that is deemed invalid, unenforceable or illegal is that claims will not be arbitrated on a class or representative basis, then the entirety of this arbitration provision shall be null and void, and neither you nor Pandora shall be entitled to arbitrate their dispute. The arbitration of disputes pursuant to this paragraph shall be in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. By agreeing to the arbitration of disputes as set forth herein, you agree that you are waiving your right to a jury trial and limiting your right to appeal and you understand that you are waiving your rights to other available resolution processes, such as a court action. Do not use this Site if you do not agree to the foregoing binding arbitration provisions.

7.2. You agree that, to the extent permitted by applicable law, any and all disputes, claims, and causes of action arising out of or connected with this site and/or these terms, will be resolved individually, without resort to any form of class action. These terms operate to the fullest extent permissible by law.

8. MISCELLANOUS

8.1. All intellectual property in whatever form, related to the My Pandora program including but not limited to the program itself, set-up, account, benefits, rewards and points, are owned by and shall remain the property of Pandora.

8.2. No waiver by Pandora of any provisions herein will be effective unless explicitly set forth in writing. No failure to exercise any right or remedy arising from these Terms shall be construed as a waiver by Pandora, nor shall any single or partial exercise of any right or remedy hereunder preclude any other or further exercise of any other right or remedy by Pandora.

8.3. Neither Pandora nor its affiliates, subsidiaries, partners, agents, or employees make any representations or warranties of any kind whatsoever, neither express nor implied in connection with these Terms or My Pandora or any of the services associates therewith, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except where such representations and warranties are not legally excludable.

8.4. If for any reason any provision of these Terms is determined to be illegal, invalid, or unenforceable it will be severed and deleted from these Terms, and the remaining terms shall survive, remain in full force and effect, and continue to be binding and enforceable.

8.5. Except for consumers in Quebec, these Terms will be governed by and construed in accordance with the laws of the state of Maryland, USA without regard to conflicts of laws principles. Except for consumers in Quebec, by participating in My Pandora, you consent to the jurisdiction of, and agree that any and all disputes regarding these Terms not subject to the arbitration provision set forth herein will be brought before, the federal, state, and local courts located in Howard County, Maryland.

9. CONTACT US

9.1. You can contact the Pandora Customer Care Team in the following ways:

9.1.1. via the contact page of the Pandora Website at https://help.pandora.net/ca/s/contactsupport;

9.1.2. by email [email protected];

9.1.3. by telephone to 888-556-9009 (carrier charges may apply); or

9.1.4. in writing to Pandora Jewelry LLC at 250 W. Pratt Street, 17th Floor, Baltimore, MD 21202 USA.

10. My Pandora Terms of Use and Disclaimers

Gold reward

Gold reward available in My Pandora account 90 days after Gold upgrade or re-qualification and must be redeemed within 30 days of receipt. Receive 20% off and double points on one purchase; offer must be redeemed within one transaction and is non-transferable. Limit one per customer. Cannot be combined with any other offers or coupons; 20% discount excludes 14k gold, Pandora lab-grown diamonds, Pandora Essence, Last chance/sale items, gift card purchases, taxes and shipping costs. Double points not valid on gift card purchases, purchases made with points or shipping costs. Offer valid for redemption at ca.pandora.net and in participating stores.

10% birthday

10% birthday reward is available for My Pandora Silver members and must be redeemed within 30 days from the birth date in your profile. Offer is single-use and non-transferable. Cannot be combined with any other offers or coupons; Offer excludes 14k gold, Pandora lab-grown diamonds, Pandora Essence, Last chance/sale items, gift card purchases, taxes and shipping costs. No minimum purchase required; offer valid for redemption at ca.pandora.net and in participating stores.

15% birthday

15% birthday reward is available for My Pandora Gold members and must be redeemed within 30 days from the birth date in your profile. Offer is single-use and non-transferable. Cannot be combined with any other offers or coupons; Offer excludes 14k gold, Pandora lab-grown diamonds, Pandora Essence, Last chance/sale items, gift card purchases, taxes and shipping costs. No minimum purchase required; offer valid for redemption at ca.pandora.net and in participating stores.

10% welcome gift

10% welcome gift will be available in My Pandora account 3 days after you join and must be redeemed within 30 days of receipt. Offer is single-use and non-transferable. Cannot be combined with any other offers or coupons; Offer excludes 14k gold, Pandora lab-grown diamonds, Pandora Essence, Last chance/sale items, gift card purchases, taxes and shipping costs. No minimum purchase required; offer valid for redemption at ca.pandora.net and in participating stores.

Pay with points

Points not available for use until 30 days after purchase and will expire if you have not had a Pandora purchase for 12 months. 40 points equates to C$ 1.00; no minimum requirement for use; points must be redeemed in increments of 2. Points cannot be used to purchase gift cards and are non-transferable. If choosing to pay with points, all applicable points will be applied to your purchase. Valid for use on ca.pandora.net and in participating stores.

Earn points

Points are earned for purchases on ca.pandora.net and in participating stores, excluding shipping costs, the purchases of gift cards and purchases made with points. Earned points are calculated after any discounts are applied. C$ 1.00 spent equates to 1 point earned. Maximum annual earning cap of 10,000 points. Points not available for use until 30 days after purchase and will expire if you have not had a Pandora purchase for 12 months. Non-transferable.

50% off Jewellery cleaner set

50% off Pandora Jewellery Cleaner Set [A002] (limited to My Pandora Silver and Gold) valid for use up to 3 times per year from membership start date. Offer is non-transferable, not applicable for substitutions and cannot be combined with any other offers or coupons, Offer valid for use on ca.pandora.net and in participating stores.

Free Jewellery cleaner set

Complimentary Pandora Jewellery Cleaner Set [A002] available only for My Pandora Gold members. Offer is non-transferable and is not applicable for substitutions. Limit one per customer. Additional Jewellery Cleaner Sets available to My Pandora Gold members at 50% off, valid for use up to 3 times per year from membership start date. Offer valid for use on ca.pandora.net and in participating stores. If redeeming online, members must pay applicable shipping costs.