Pandora Is Here For You
At Pandora, the health and safety of our customers and employees is our top priority. We are continuing to follow guidelines and doing everything we can to keep our community safe in this evolving situation.
Keeping You and Our Staff Safe
At Pandora, the health and safety of our customers and employees is our top priority. We are continuing to follow federal, provincial, and local guidelines. We are doing everything we can to keep our community safe in this evolving situation.
Due to additional safety measures we're following in our distribution centers, please allow up to 7 business days for your order to be delivered free of contact. Deliveries may also be delayed since shipping carriers are prioritizing essential items first.
Online Safety Measures:
For your reassurance as a customer, all our jewellery is packed in a polybag and placed in our gift box, free from contact. Our orders will also be delivered free of contact to your address. We conduct frequent and extensive cleaning in our distribution centers with no access to visitors, maintaining the highest hygiene standards. Our shipping carriers (UPS, Purolator International and Canada Post) are following the recommendations provided by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and the Public Health Agency of Canada (PHAC).
In-store Safety Measures:
Please check the store locator for the most up to date information or call to confirm the operating hours and information prior to visiting the store location. The health and well-being of our team members and customers remains our utmost priority. We are following local regulations and CDC guidelines on personal protection equipment (PPE), social distancing, mask requirements and cleaning. Pandora does not require our store associates or guests to wear masks in our stores; except where local law mandates.
Extended Return Policy:
Areas impacted by government-mandated lockdown will extend the return policy 30 days after the lockdown has been lifted.