How we are keeping you safe during COVID-19

Pandora Is Here For You

At Pandora, the health and safety of our customers and employees is our top priority. We are continuing to follow guidelines and doing everything we can to keep our community safe in this evolving situation.
 

Keeping You and Our Staff Safe

At Pandora, the health and safety of our customers and employees is our top priority. We are continuing to follow federal, provincial, and local guidelines. We are doing everything we can to keep our community safe in this evolving situation.

Online Shopping:

Due to additional safety measures we're following in our distribution centers, please allow up to 10 business days for your order to be delivered free of contact. Deliveries may also be delayed since shipping carriers are prioritizing essential items first.

Online Safety Measures:

For your reassurance as a customer, all our jewellery is packed in a polybag inside our anti-tarnish pouch, free from contact. Our orders will also be delivered free of contact to your address. We conduct frequent and extensive cleaning in our distribution centers with no access to visitors, maintaining the highest hygiene standards. Our shipping carriers (UPS, Purolator International and Canada Post) are following the recommendations provided by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and the Public Health Agency of Canada (PHAC). 

In-store Safety Measures: 

The health and well-being of our team members and customers remains our utmost priority. We are following local regulations and CDC guidelines on personal protection equipment (PPE), social distancing, and cleaning. Store associates will be wearing masks, and we ask that our customers also wear masks while shopping with us. For your reassurance as a customer, jewellery is being cleaned after it has been handled, and surfaces and payment devices are being cleaned regularly.

Extended Return Policy: 

Areas impacted by government-mandated lockdown will extend the return policy 30 days after the lockdown has been lifted.