Our Response to COVID-19
At Pandora, the health and safety of our customers and employees is our top priority. We are continuing to follow federal, provincial, and local guidelines. We are doing everything we can to keep our community safe in this evolving situation.
Some of our physical stores are open while others remain closed. If your local store is closed, we welcome you to visit our website at ca.pandora.net where you can view and shop our products when and how you’d like.
Online Safety Measures & Delivery:
For your reassurance as a customer, all our jewellery is packed in a polybag inside our anti-tarnish pouch and includes our signature gift box, free from contact. Our orders will also be delivered free of contact to your address. We conduct frequent and extensive cleaning in our distribution centers with no access to visitors, maintaining the highest hygiene standards. Our shipping carriers (Purolator International, Canada Post and UPS) are following the recommendations provided by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and the Public Health Agency of Canada (PHAC).
If your local store is open, it may have limited hours or may only be offering curbside pickup. Please check the store locator for the most up to date information or call to confirm the operating hours and information prior to visiting the store location. Our store teams are eager and excited to welcome you back as local governments deem it safe to do so.
In-store Safety Measures:
The health and well-being of our team members and customers remains our utmost priority. We are following local regulations and CDC guidelines on personal protection equipment (PPE), social distancing, and cleaning. Store associates will be wearing masks, and we ask that our customers also wear masks while shopping with us. For your reassurance as a customer, jewellery is being cleaned after it has been handled, and surfaces and payment devices are being cleaned regularly.
Extended Return Policy:
We have extended our returns and exchange policies for all purchases made in-store or online between March 1, 2020, and July 1, 2020, returns and exchanges will be accepted until July 31, 2020. For purchases made after July 1, 2020, our normal 30-day return policy will be in effect. We will monitor to determine whether additional changes to the return policy are warranted
Thank you for being a loyal customer,